The municipality of Querétaro is advancing through the progressive rollout phase of its Ciudad Qro application, integrating new modules throughout June and pursuing a stated objective to digitalize 100 percent of municipal procedures by 2026.

The platform consolidates procedures, services, and official communications in a single digital environment, incorporating a Citizen Credential that forms a Unified Digital Dossier with a QR code. According to [Rotativo](https://rotativo.com.mx/app-ciudadqro-municipio-queretaro-tramites-digitales), in its first phase the app integrates 20 services that represent more than 90 percent of citizen requests, including reports on street lighting, potholes, bulk trash collection, tree trimming, and debris removal. The application surpassed 5,000 downloads in its first weekend of operation.

The integration calendar contemplates sequential modules throughout 2026: an urban mobility node, simplified Protección Civil approval in June, a job board, sustainability, a government report, and a property tax campaign to close out the ecosystem. By the end of June, the Cuidémonos application will be integrated to provide security alerts directed at women. As background to the plan, [Códice Informativo](https://codiceinformativo.com/2025/12/municipio-de-queretaro-traza-ruta-para-digitalizar-el-100-de-sus-tramites-en-2026/) reports that the municipality operates more than 230 services and procedures, of which 39 can already be initiated online and three are 100 percent digital end-to-end. The Secretaría de Innovación y Tecnología oversees the roadmap. The ecosystem is complemented by the BLOQUE innovation center, which has served more than 130,000 visitors in technology literacy courses, and more than 150 free internet access points across seven delegaciones.

This move positions the municipality within the unified dossier phase as a form of digital civic identity, a trend taking hold across Mexican subnational governments and tracking alongside municipal experiences in Brazil, Chile, and Uruguay.

Upcoming milestones include the effective incorporation of the modules planned for the second half of the year, adoption metrics after the first operational quarter, and the conversion of more than 230 municipal procedures into fully digital workflows.

Frequently Asked Questions

What is the Ciudad Qro Unified Digital Dossier?

It is a Citizen Credential with a QR code that stores documents to manage procedures without re-entering information, integrated into the app, according to Rotativo.

How many procedures does the app cover in its first phase?

Twenty services that concentrate more than 90 percent of citizen requests, according to Rotativo.

What is the digitalization target for 2026?

To digitalize 100 percent of the more than 230 municipal procedures within the year, according to Códice Informativo.

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